- Build business case for investment including business and technical requirements and consideration of relevant opportunity costs
- Investigate alternatives including continued use of any existing products
- Investigate the services and support offered by the suppliers
- Investigate the financial viability of the suppliers
- Evaluate the products to confirm their fit to the business requirements
- Evaluate the products ability to fit into the organisations environment including ease of use, required knowledge for use, etc.
- Evaluate existing use of the product within similar organisations and/or negotiate setup of a functional prototype
- Evaluate enhancements and ongoing growth of functionality for the products
- Investigate licensing strategies
Common problems and associated risks:
- Lack of user involvement - erosion of project support, increased user resistance
- Poorly defined business case - cost overruns due to poor planning, lack of business benefits, lack of ownership
- Incomplete or inaccurate requirements - inability to sufficiently evaluate the system, unplanned work to identify new requirements at a later date, incorporate additional functionality and perform additional testing, difficulties establishing project scope
- Insufficient testing - unidentified software gaps and integration issues
- Insufficient verification with external customers/suppliers - customer/supplier discontent, lost sales, lowered customer service , cost increases
- Insufficient due diligence of software vendor - poor support, lack of future functionality for upgrade/enhancement, increased TCO
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